![](https://cdn.userecho.com/characters/67.png?1)
+39
Busines Rules: Add ID´s in list of criteria (itilcategories_id, locations_id, users_id)
Dear fellows,
I need create SLA rule for specific locations and categories, like this:
Criterion : Tickets Locations_ID IN (12, 455, 650, 660, 1200, 1300, 400, 1501)
Criterion : Tickets Categories_ID IN (45, 46, 47, 60, 61, 62, 63, 75, 74,76,77,90)
Actions : set Ticket Priority to High
Is possible?
Servicio de atención al cliente por UserEcho
Is possible use regular expression in this case ?
Criterion : Tickets Locations_ID IN (12, 455, 650, 660, 1200, 1300, 400, 1501)
I used regex like this...