+39

Busines Rules: Add ID´s in list of criteria (itilcategories_id, locations_id, users_id)

8 years ago • updated by 2 years ago • 2

Dear fellows,

I need create SLA rule for specific locations and categories, like this:

Criterion : Tickets Locations_ID IN (12, 455, 650, 660, 1200, 1300, 400, 1501)

Criterion : Tickets Categories_ID IN (45, 46, 47, 60, 61, 62, 63, 75, 74,76,77,90)

Actions : set Ticket Priority to High

Is possible?

Vote

Is possible use regular expression in this case ?

Criterion : Tickets Locations_ID IN (12, 455, 650, 660, 1200, 1300, 400, 1501)

I used regex like this...