SLA : Can link calendar for technician groups

Xavier CAILLAUD 6 years ago 0

For example, I have 2 technician groups G1 & G2 :

G1 members work from 9:00 AM to 02:00 PM (with SLA1 resolution with 2 hours?)
G2 members work from 02:00 PM to 11:00 PM (with SLA2 resolution with 4 hours?)?
At creation of tickets, the SLA 1 is affected (when G1 group is affected to the ticket)
And when we change to G2 group, The SLA must be recalculated because calendar is not the same for the second group.