Open a ticket automatically with cisco jabber

8 years ago • updated by 8 years ago • 1

Hello

I know my request is tricky and non standard, but...

Would it be possible to open a ticket automatically with GLPI when we receive an internal call ?

Thank you for your answer

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8 years ago

Hello,

We would like to have the same behavior with Lync...

Automatic ticket opening (could be via a click on a button) when a phone call arrives at service-desk, with pre-filled fields like requester, and so on. And may be an attachement of the voice record (if requested by hotline agent)!

regards,

Tomolimo

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