Option to assign entities to groups or add field 'location' to entities and search tickets by this criteria
Add option to assign entities to groups(regions, routes or something) or add field 'location' to entities to sort ticket for easily plan route for car (technician).
We have many customers (200, one customer-one entity) and always 100+ opened tickets.
Searching and planing tickets from one region(route) is hard. There is no easy way to select ticket from one region(location) to plan best way for car/technician.
Customer support service by UserEcho