If i get a small ticket from user over web interface which i can solve directly. I have to create a task with state done for time recording. It would be great to add this time 3 min / 5min / 7min directly in solution mask.
Example Solution: Off / On the printer solves this problem... but i have the time for read the ticket. I don't want to waste time on time recording task too.
Customer support service by UserEcho