solution mask add time (create a task in done state)

Armin 6 years ago updated by Arthur Schaefer 6 years ago 2

If i get a small ticket from user over web interface which i can solve directly. I have to create a task with state done for time recording. It would be great to add this time 3 min / 5min / 7min directly in solution mask.

Example Solution: Off / On the printer solves this problem... but i have the time for read the ticket. I don't want to waste time on time recording task too.

Sometimes I also go directly to solution field and remember that I have to create a task to input a time before I solve that.

Nice and useful idea

Or even insert an automatic timer. Every time I click on the ticket, a timer starts to count, and when I go to the solution, the time is automatically inserted to the ticket.. Something like Autotask has. Look the link below

Autotask Time Entry