solution mask add time (create a task in done state)
Armin 6 years ago • updated by Arthur Schaefer 6 years ago • 2
If i get a small ticket from user over web interface which i can solve directly. I have to create a task with state done for time recording. It would be great to add this time 3 min / 5min / 7min directly in solution mask.
Example Solution: Off / On the printer solves this problem... but i have the time for read the ticket. I don't want to waste time on time recording task too.
Customer support service by UserEcho
Sometimes I also go directly to solution field and remember that I have to create a task to input a time before I solve that.
Nice and useful idea
Or even insert an automatic timer. Every time I click on the ticket, a timer starts to count, and when I go to the solution, the time is automatically inserted to the ticket.. Something like Autotask has. Look the link below
Autotask Time Entry