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+5

solution mask add time (create a task in done state)

Armin 8 years ago • updated by Arthur Schaefer 7 years ago • 2

If i get a small ticket from user over web interface which i can solve directly. I have to create a task with state done for time recording. It would be great to add this time 3 min / 5min / 7min directly in solution mask.

Example Solution: Off / On the printer solves this problem... but i have the time for read the ticket. I don't want to waste time on time recording task too.

Arthur Schaefer 7 years ago

Sometimes I also go directly to solution field and remember that I have to create a task to input a time before I solve that.

Nice and useful idea

Arthur Schaefer 7 years ago

Or even insert an automatic timer. Every time I click on the ticket, a timer starts to count, and when I go to the solution, the time is automatically inserted to the ticket.. Something like Autotask has. Look the link below


Autotask Time Entry

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