Allow file download for anonymous users

Hello.

We are using GLPI to manage tickets but users only interact via e-mail.

The authentication is done via LDAP and the support team interacts with the tickets via GLPI.

Recently i added to the template notification the links to download attached documents.

Now the problem.

When the user clicks the link, GLPI asks for user authentication to download the document.

Since users only interact via e-mail and i don't want them to use web interface, you could allow documents download without authentication.

It would be nice because when i want to send some file to users, i need to upload to some service and send the link in the followup.

It would be easier if i just use upload the file to a followup and user receives the link to download it.

Thank you.