It would be really nice to be able to apply multiple sorting on tickets and others things.
For example sorting ticket by type first and then by priority.
So the ticket would be sorted like this:
- First all the request, sort by priority.
- Then all the incident, sort by priority.
This is possible directly in sql, so I guess this is also possible directly in GLPI :
SELECT * FROM `glpi_tickets` ORDER BY `glpi_tickets`.`TYPE` ASC, `glpi_tickets`.`PRIORITY` ASC;
Of course the "TYPE" and "PRIORITY" do not have this name in the DB, but I think this could be done ?!
Thank you in advance !
Customer support service by UserEcho