Ticket Sub Category

Jimesh Makawana 9 years ago updated by CDuv 9 years ago 1


There should be dependent subcategory for tickets.

Like first category is like request,incident,problem,task

if you select incident than second sub category is Hardware, Software, Network, Server,

If you select hardware than third one is Desktop, Laptop, Workstation, Printer, Scanner

Why would multiple fields be better for user experience than a single one?