+6

business rules : add criterion "redactor", "redactor in group", "technician in group"

nicolas quiniou-briand hace 7 años actualizado hace 7 años 0

Hello,


Currently in GLPI 9.1.5, you can't do actions based on criterion like "redactor" (creator), "redactor in group" or "technician in group"


It would be realy useful in order to make a business rules like that :  

  • if redactor in IT Group, assign IT group to ticket (if tickets aren't auto assign to redactor)
  • if technician in IT Group, assign IT group to ticket

Currently you can't do that simply.