Automatic assignment of the ticket to the technician when changing status "closed (not solved)" or closed (solved)

hadesmaster 6 years ago 0
Would it be possible to add in glpi an option to force the assignment of an unassigned ticket to the technician who passes the solution type field to the "closed (unresolved)" or "closed (resolved)" state in order to to prevent requests for assistance from being assigned to a technician when they are closed.
Because it happens regularly that the technicians realize the closing of the request without being granted the requests.
This is to have more accurate statistics on the number of incidents resolved by support technicians.
Thank you in advance for your assistance.