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Knowledge Base Template

7 years ago • updated 1 year ago • 2

As I am working towards training users to build KB Articles in the improved Knowledge Base, There are some custom formatting settings I would like to see used across the board.

It would be nice if we could create a KB Template per entity so that formatting could be the same when trained technicians create new KB Articles.

For Example: Default KB Template

(Company Logo)

PLEASE PLACE YOUR KB HEADING HERE

The body of this knowledge base article should be in italics. Please use this formatting.

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1 year ago

I like the idea of creating a KB template for each entity, but I think it would be even better if we could customize the formatting with CSS, like we do with the notification models. That way, we could have more control over the appearance and layout of the articles, and make them more consistent with our brand identity. What do you think?

2de30

1 year ago

I think that would be awesome. I think brand identity is good, but consistency of formatting makes it significantly easier for customers to digest KB info.

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