Prevent profile tech from changing ticket description

Aleson Santos 5 years ago 0

I noticed that the technical profile when it answers the ticket, it has the possibility to change any information of the same, I went in the options of the profile and I saw that there is a field that I can allow or not the update of the ticket. However, when I block the ticket update for this profile, it also can not update the status. Is there a way to prevent glpi from updating the ticket and letting the status change?