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Management by priority (Queue position)

TGr 6 лет назад 0

Add a possibility management of tickets by priority (Queue position). This could be manage within a group.


User who submitted a ticket could see the rank of his request within the assigned group.


The queue position would be influenced by priority and other parameters that could be configurable (Very urgent and urgent could bump lower level of priority)





Сервис поддержки клиентов работает на платформе UserEcho