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+10

Implement ability to put operator in vacation mode

Mensoif 6 years ago • updated by Atendimento1 - 2 years ago • 1

Dipatch operators don't always now people on vacation, and can assign tickets to them by mistake, a simple out of office checkbox, or even better a calendar could visually show someone that a user in on vacation (Like name in red in dropdown lists)


Atendimento1 - 2 years ago

We have received numerous requests on how to handle a technician's vacation/leave issue.

For example, in GLPI there is no option for a certain attendant to include a date when he will not be available and, subsequently, not to display him in the lists of available attendants.

Customer support service by UserEcho