Matthias C. 4 years ago • 0
at the ticket page -> Processing ticket you can "Add: FollowUp, Task, Document, Solution". It happend more than once that people enter a long FollowUp, Task or Solution text but by accident they click then again "Add: FollowUp" (or Task or Solution) at the top bar to "add" it, instead of clicking "Add" button below the large text field. That way all the text you have written in the text-area field is lost :-(
Could you please add a small Java-Script check that ask people to "Really clear form?", when they click on one of the top-buttons and there is already text in the large text-area form field.
Customer support service by UserEcho