Ability to create ticket from change

emmanuel brochu 4 years ago updated by Emmanuel Brochu 4 years ago 1

It will be great to create tickets from a change. We have many changes that we need to dispatch to multiples techs to accomplish it.

In our case, we use GLPI for our Cloud infrastructure management. When we want to change something, we create a change request that need to be approve by our Master Architect. When it's approve, we manually open tickets related to this change and assigned to techs. In major case, we create only one ticket by change, so it will be great to create a ticket from the change in the approval process (a checkbox that the approver can check to open the ticket with info (title, description, category) from the change).