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+1
Assign ticket to a user in that group
I've found a thread in GLPI with a answer from a dev to make a request for this feature (link to the thread): https://forum.glpi-project.org/viewtopic.php?id=157161
My idea is to filter the tech who was in that group, example:
Open a ticket, assign to GROUP A, only the Tech in GROUP A will be possible to assign to that ticket, not all tech in that entity.
If this feature was already implement, i dont know how to activate and dont see any plugins or tutorial to do that.
Customer support service by UserEcho