Include the use of digital certificates for signing when the resolution of an issue is approved.
Thanks for your suggestion, it's interesting.
We close this suggestion, because we think it can and should be directly processed in a plugin.
Most of the support incidents are repairing printers, CPUs and monitors,
once the repair of computer equipment is installed and configured and validated by the user,
it is at the moment in which the user sign the approval the resolution of the incident.
It is very similar to the firm that is reflected when you receive a package courier,
but in this case digital certificates would be used.
Setup your own certificate authority:
DOGTAG CERTIFICATE SYSTEM
PKI provides REST interfaces to allow clients to access services on the server. The REST services are implemented using RESTEasy.
More info about this in: https://pkijs.org/
Mozilla project PDF.js supports E-Signature: https://github.com/mozilla/pdf.js
Integration with pki.js project:
I have also the need to digitally sign all the notification mails sent by the system.
Is it possible to integrate it in the near future ?
Customer support service by UserEcho