Satisfaction Resolution Level
Roberto Flores 4 years ago • updated 4 years ago • 0
In the path...
Administration -> Entities -> Root entity (or other) -> Assistance (Tab)
To add other option or setting in the section Configuring the satisfaction survey, something like Satistaction Resolution Level, where the user can choose a "Default" qualification.. into the Telegram GLPI Group (Spanish) https://t.me/glpisp, the user @SlayerBat, was seek about the file where is located this option.. and is into ticketsatisfaction.class.php line 122
But, in the end the main idea is something like that:
Actually the main idea about this was by @SlayerBat, so the credits are for him.
Customer support service by UserEcho