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Include statistics in GLPI
Hello,
Actually I use mydashboard and dashboard to visualize statistics, however it is not very usefull to take screenshot to report to the DSI in ms word.
It would be usefull to add full statistics in GLPI
charts :
dashboard
tickets evolution per month (select incident / request) per month /year
opened tickets by status
opened ticket by month
number of opened tickets by technician (by month, year)
number of closed tickets by technician (by month, year)
metrics tickets by type
mydashboard:
ticket backlog
number of tickets opened and closed by month
number of tickets affected by technicians by month
etc...
Сервис поддержки клиентов работает на платформе UserEcho