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Include statistics in GLPI

yal gva 5 лет назад 0

Hello,

Actually I use mydashboard and dashboard to visualize statistics, however it is not very usefull to take screenshot to report to the DSI in ms word.

It would be usefull to add full statistics in GLPI

charts :

dashboard

tickets evolution per month (select incident / request) per month /year

opened tickets by status

opened ticket by month

number of opened tickets by technician (by month, year)

number of closed tickets by technician (by month, year)

metrics tickets by type

mydashboard:

ticket backlog

number of tickets opened and closed by month

number of tickets affected by technicians by month

etc...

Сервис поддержки клиентов работает на платформе UserEcho