A search criteria to search in all elements of a ticket.This would be convenient to search for a keyword in the search criteria without having to retype the keyword to all criteria.This type of search is useful when trying to find a solution to a current problem from the ticket history. (ex: error code, event, etc.)
The "All" criteria take many time to execute and search in too many criteria in same time. A simple solution would be the possibility of choosing the criteria that the "all" option allows.
Customer support service by UserEcho