+13
Profile: new column for Standard-Assistance->"New tickets"
It would be useful to be able to define permissions to be able to see New tickets (not yet assigned)
Customer support service by UserEcho
It would be useful to be able to define permissions to be able to see New tickets (not yet assigned)
Customer support service by UserEcho
ref [9.5.6] Visibility of tickets in status New: all technicians can see those tickets vene if they are not actors · Issue #9825 · glpi-project/glpi (github.com)
In progress:
https://github.com/glpi-project/glpi/pull/14747