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Done for GLPI 10.0 with the Pending Reasons feature.
When adding a followup, you can set a pending reason template which will handle automatic "bumping" of the ticket and close the ticket automatically after a predetermined number of "bumps" without any response from the user.
Both points have been addressed in GLPI 10.
1. The filters are now in a popover accessible from a single button at the bottom of the ticket view
2. Another button was added next to the filters button to display all TODO tasks in a checklist type of view
This is already in the latest release of GLPI. I do not know which version it was added in.
Added in GLPI 9.3.0
This was added in GLPI 9.4.0 as a Profile option
This is possible in the latest version (GLPI 10). I don't know which version it was actually added in though.
1. Project tasks can have users/groups assigned to their team
2. Project tasks can have sub-tasks
3. The option to automatically calculate the percent done was added in GLPI 9.5
A Marketplace feature was added in GLPI 9.5.0 which can show when plugins have updates available.
Done for upcoming GLPI 10.0.8 release.
Сервис поддержки клиентов работает на платформе UserEcho
Added in GLPI 9.5