Hello !

Currently, when an anonymous user is talking (by mail) to a GLPI User (from the interface),

The anonymous user is having both notification from the GLPI User, and from himself. (Follow-up notification).

It would be good i think to have a way to avoid that, maybe by adding another option in the notification settings

Currently the follow-up notification have as event "New Follow-up", maybe a new event can be added, for example "New Follow-up (from GLPI user)"

In that way, we can avoid the anonymous user to receive both notification as said earlier, and we can even create some new custom notifications for them ! (E.G : Your answer has been received....)

Thanks !

Hi,

It seems attacheble customizable checklist with checkboxes will be usefull for ticket/change/problem/project

Hi,

There is a well-working mechanism to apply rules to tickets and it seems 10.1.0 will have the same for changes.

It will be great to have autoassigning, approval sending etc when a problem is being received from Zabbix

Hello everyone, I'm using GLPI 10.0.5, and I need to customize my default personal view. I want that the card "Your Planning" be always fixed in this position, because when people have many tickets, they can't see it clear. How can I do that?

Today, when selecting severall tickets in a random view, if you want to add a task to all selected tickets, it's neither possible to assign this task, nor to plan it.

Thanks for reading and aknowledging this issue

Hello,

It would be nice to have and correlate Rules (Conditions) under Notifications aside to Event. Ex:

Notification to the Dev group with specific template will be send on New Ticket (Event) creation If category = "E-mail" and group = "DEV" . With this kind of setup it would be much easier to manipulate with notifcations and situations in which a message should be sent from GLPI.

Regards,

Domagoj

Hi,

A bit like on wordpress and joomla, next to the css field, there could be a javascript field.

Just a suggestion, I know you can create a hook and a plugin, but it would be quiet convenient this way and I guess not that difficult to implement.

Kind regards,

Add possibility to add html iframes to include external tools directly in GLPI

It would be useful for the user to have,somewhere, a list of it's current (started but not yet finished) and upcoming reservations.

Example use case: An user knows it booked a room for a meeting that starts in 10 minutes but does remember which one.

A simple "My reservations" list somewhere on the home page and/or the reservation page would allow him to quickly find which one without checking every room in the system.

The "reservation" ^plugin does this, but only to administrators, I think user should have the same information (limited to their own reservations).

Secenario:

- 2 person network team
- glpi has group "network"
- helpdesk assigns network related tickets to group "network"

There is currently no way to filter tickets such that:
- ticket is assigned to group "network"
- none of the two network technicians are assigned by name

Note other groups/users could also be assigned to this ticket and actively work on it so the naive solution of "group network and user is ---" does not work.

AFAIK you cannot express this kind of condition in a simple where clause. You'd need to use NOT EXISTS, a subquery or fiddle with JOIN clauses.

PS. the way "NOT" filters work currently is rather non user friendly - you need to first understand how the underlying query is constructed and that conditions are applied before aggregation, to make sense of the results. One may think applying somthing like "AND NOT assigned technician is john.doe" would discard tickets where john.doe is assigned - but it won't :)