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+1

How to add name escalation level to Automatic reminders of SLAs

Nam hace 7 años 0

I want change template email Automatic reminders of SLAs and add name escalation level . Curent tempalte only add name SLA.

Thanks

+1

Team member roles

Davide hace 7 años actualizado hace 7 años 0

Hello, it would be nice if Team member in Projects could have a role description (dropdown menu) for example , Project manager, Sponsor, board member or others (customizable list).

+1

Quick software license assignment

No name hace 7 años 0

To add another button in "Processing ticket" tab which would allow for quick software license assignment, might be based on relation of software with category.

+1

Display deleted asset in red in ticket tab and home

tyrone wyatt hace 7 años 0

In older versions of GLPI deleted assets were marked with red box in Ticket > Ticket tab but now only appears this way on Ticket > Items tab.


Ticket > Items

Image 128


Ticket > Ticket

Image 129


Also displaying this same red box on home screen would be useful. 

Image 130


+1

Followup by user and edit followup time/date

tyrone wyatt hace 7 años 0

Much like Tasks, followups by user field and editing of followups date/time is much needed. 


By field to select a user that made the followup rather than the writer of the followup. As an example the requester emails, instant messages or directly tells you <technician/hotliner/admin> a followup. You add to ticket as followup but now the ticket says it was your followup, not the requester.


Edit followup to change date/time. This is required if you are adding followups that you perhaps forgot to add to the ticket but you may have made your coworkers aware of verbally. Editing the date/time of a followup allows it to be in the correct location of timeline.

+1

Change Items from search

asdf hace 7 años 0

Currently each item has to be opened for editing. One way to edit items directly from the search (with a double-click) would be good. Thus, various changes such as the serial number can be done much more efficiently.

+1

Import proyect

msdk hace 7 años 0

Create a proyect fom webinterface is painfull. Maybe if would have a import/export method or definitely have an advanced web projects editor. 


+1

Login with mail + ticket number

msdk hace 7 años 0

Maybe it be more easy for end users to login using email + ticket number

+1

CheckBox for Force O not the Satisfaction Survey

Drumhazzard hace 7 años 0

Was great if you can choise what tickets need validation survey.

In actual version, the system is for %, but sometimes needs force the sent of the survey or skip it.

+1

Ajout d'un Workflow au plugin Formcreator

Raz hace 7 años actualizado por Tomolimo hace 7 años 5

Ajouter un workflow au plugin formcreator qui pemettrais d'attendre la cloture d'un ou plusieur ticket cible avant l'envoi d'autre ticket à d'autre cible.


Add a workflow to the formcreator plugin that would wait for the closing of one or more target tickets before sending another ticket to another target.