Please check if the feature has not already been requested.
If not, please describe it
Allow change Ticket status and info from Follow up form
The actual flow consists in:
- Post Follow Up
- Go to Ticket Info
- Change Ticket Status
The proposed flow would be
- Post Follow Up with Updated Status.
Also other possible change would be to allow if the user has permission to assign other user to be responsible for the ticket at the same form, today even they are on the same page using the All button they still on different forms what does give the need to submit several requests when we could bypass some of them by putting this options on the same form.
Customer survey satisfaction - plugins
Hello everyone!
I need to implement a customer survey satisfaction and I have thought to implement "SurveyTicket" plugin but , this plugin is available in v0.84 and I need it in v0.90 and I'd like to know if you can tell me about an alternative plugin with similar features or if exist already an new version.
CUSTOMER SURVEY SATISFACION - PLUGIN
Hello everyone!
I need to implement a customer survey satisfaction and I have thougth to implement "SurveyTicket" plugin but , this plugin is available in v0.84 and I need it in v0.90 and I'd like to know if you can tell me about an alternetive plugin with similar features or if exist already an new version.
Regards!
View with tickets associated to change
To improve the change and release process it would be useful to have the possibility to add a column with tickets associated to change allowing to see in one shot which tickets are linked to the change and link to swith to the change
Of course the same column for tickets view with change associated
Block double entries
When you generate a Ticket by the API from another application the ticket it's generate 2, 3 even 4 times of the same event. Enable the posibility of the detect double, triple or more duplicated entries.
Public information
Make public the incident or requirement selected and choose the posibility to make public or not the elements of the incident or requirement
Sign up in the GLPI with Linkedin
Enable Sign up in the GLPI with Linkedin, it's more fast and easy
GLPI + Mandrillapp in SMTP
Enable the option to send the emails by Mandrill app https://mandrillapp.com/
GLPI + Linkedin
Fill the information on every filed in the profile of the user is very boooored. So will be very cool if glpi have a option for fill this fields with Linkedin information.
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