I want change template email Automatic reminders of SLAs and add name escalation level . Curent tempalte only add name SLA.

Thanks

Hello, it would be nice if Team member in Projects could have a role description (dropdown menu) for example , Project manager, Sponsor, board member or others (customizable list).

To add another button in "Processing ticket" tab which would allow for quick software license assignment, might be based on relation of software with category.

In older versions of GLPI deleted assets were marked with red box in Ticket > Ticket tab but now only appears this way on Ticket > Items tab.

Ticket > Items

Ticket > Ticket

Also displaying this same red box on home screen would be useful. 

Much like Tasks, followups by user field and editing of followups date/time is much needed. 

By field to select a user that made the followup rather than the writer of the followup. As an example the requester emails, instant messages or directly tells you <technician/hotliner/admin> a followup. You add to ticket as followup but now the ticket says it was your followup, not the requester.

Edit followup to change date/time. This is required if you are adding followups that you perhaps forgot to add to the ticket but you may have made your coworkers aware of verbally. Editing the date/time of a followup allows it to be in the correct location of timeline.

Currently each item has to be opened for editing. One way to edit items directly from the search (with a double-click) would be good. Thus, various changes such as the serial number can be done much more efficiently.

Create a proyect fom webinterface is painfull. Maybe if would have a import/export method or definitely have an advanced web projects editor. 

Maybe it be more easy for end users to login using email + ticket number

Was great if you can choise what tickets need validation survey.

In actual version, the system is for %, but sometimes needs force the sent of the survey or skip it.

Ajouter un workflow au plugin formcreator qui pemettrais d'attendre la cloture d'un ou plusieur ticket cible avant l'envoi d'autre ticket à d'autre cible.

Add a workflow to the formcreator plugin that would wait for the closing of one or more target tickets before sending another ticket to another target.