In order to evaluate the time spent on solving a customer ticket or shares for a customer, it might be interesting to have the opportunity to easily enter time value on tasks or on the ticket. 

GLPI is an excellent solution but there are numerous other helpdesk solutions.

I realize that each time more, the conclusion of the services depend on other companies that use another Helpdesk solution and obviously there is no integration because there is no established standard.

How about the GLPI propose an international standard? :)

Hello,i think it will be nice if we can have a quotation field under financial information. 

Sometime, i don't need to validate a quotation with a command and so i need this field to store the first financial information.

It seems that GLPI does not support smartcard authentification.Using Active Directory, if the user's accounts are set to use Smartcard session authentification only, users can't login GLPI anymore.

It should be a good idea to enable this smartcard authentification feature.

Thx !

 Hi,

    GLPI is great tool to manage assets but it lacks certain facilities. If a system goes off in GLPI, it doesn't have email alerts so that the admin can know about it instantly. It is a necessary feature for an asset management software. 

Could you please advise me when the plugin archires will be compatible with version 9.5.1 of GLPI.

I have this when I tried to installed it:

"This plugin requires GLPI >= 9.4 and < 9.5".

Kind Regards,

I am a the IT guy I can view all ticket from my dashboard it's fine, but the user in domain he login and raise the ticket that time he seen all our pending ticket numbers in user dashboard header session itself so,can we hide all the users it's possible???

The Tickets by Assignee and group seem better served to be done for only open tickets, I think adding a checkbox or adding another category that gives folks the option.

I added "$t_table.status" => \Ticket::getNotSolvedStatusArray(), to line 821 on provider.class.php and achieved the results I wanted.

If I get time I'll assist coding this in, but not likely going to happen

En effet il n'est pas possible de ne voir que les projets nous concernant ou concernant notre groupe. 

A l'usage et lorsque beaucoup de personnes travaillent avec cet outil, la navigation n'est pas facile. Il est surtout préjudiciable pour la confidentialité de certains projet d'avoir accès à tout.

Il est effectivement possible de mettre un filtre mais cela ne suffit pas pour la confidentialité

Because, if the user raises the ticket means that particular ticket only needs to show in his dashboard but, my case all opened and closed ticket number showing, how we need to hide in the user profile itself. only shown IT people it is very useful.I need your suggestion guys