We get tickets with email Receiver.

When tecnicien opens a new ticket, he has to enter "Category" and "Assigned to" himself.

For "Assigned to", it's very easier to use icon "Issociate myself".

But doing this in only ONE step is not possible :

1. you have to enter "Category"
2. then Save
3. then clic "Associate myself" is well assigned

Note : it's the same with Watcher...

Hi Community,

Is it possible in GLPI that on the ticket creation, I added someone as watcher and when there is an update or if ticket is closed, the watcher can be notified thru email or there will be a notification bell on the user GLPI interface. 

We want to use the knowledge base but we don't have much choice to format it. Can you improve it

Hello,

In a compagny with a large group tree (exemple : Compagny > Sub Group > Service A > Team 04 > Project Alpha), the display (in ticket list, or mail notification for instance) of the complete/full group name could makes the reading painful.

The idea is to allow to display the simple name of the group, or better, the "partial complete" name (with deep leve choice ) : exemple : "deep=1" only display "Team 04 > Project Alpha"

Best regards

I think that would be interesting to have a kind of software watcher that go to providers web pages where they deploy patches.

For example going to Microsoft to check for patches if I have a windows OS or Office installed.

I guess that you need a lot of plugins for all the providers (at least the important ones).

Do you think this is feasible? Do you know if something like this already exists?

Bonjour, 

Pour la version 10, il serait super d'implémenter une fonction de prise en main à distance.

Bien cordialement, 

Yoann

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Hello, 

For the next major version, (10?), is it possible to add the feature : remote control ? 

 Best regards, 

Yoann  

It would be nice if I could filter the version of a software with a regex as a criteria and then use that regex to be set in 'actions'.

Is it possible to block the duration of tasks to a maximum? If so, is this also possible depending on the categories?

Example:
Remote intervention> 1h max
On-site intervention> 2h max

Hello,

We have a problem with GLPI. We have implemented the scheduled task system for technicians, however when the same technician schedules the task for a day and a time when there is already another task with the same time on the same day, it just marks him a message of 'Warning:

"User ******* is busy for the selected time period

• Task ticket for one: from 02-17-2021 10:30 am to 02-17-2021 11:00 am
  New Agent Form
• External event: from 02-17-2021 10:00 to 02-17-2021 12:00
  busy "

We want this to block the user and not save the task.

Looking forward to your feedback,

Thank you very much.

Regards,

It's not possible to do a global search into  "Invoice number" field from Asset's financial information through  "Search in the financial information" report. It would be a must-have feature because on Brazil the suppliers uses this field to track debits payment (e.g. if you forget to pay a parceled out debit, they will send only the "Invoice number" field so through it you'll have to track it down to know what asset that debit is related). 

Actually it's necessary to do a individual search into "Assets" > "Global" to be able to search "Invoice number" field and if it's not found you need to do an individual search into every element from "Management" tab to search "Invoice number" field.