the process : user create request ticket, the technician create a task tech analysis and test and we need a validation from the requester to approve the solution, after the validation the developer creates a change linked to the ticket to apply the change.

We would like to add a rule : send an approval to the requester

Can i take the urgency for a ticket from Email priority?

and how ?

Thank you

Is it possible to add a function Cluster (e.g. Vmware-Cluster, Vcenter) in section Computers? We need this Information for license Management functions.

Hi,

We are using some kind of form on another app. This app send email to GLPI.
We'd like to create a ticket with a specific template. To know which template should be used we want to use the email subject.

Right now we are only able to use the email priority which is of no use in our current scenario. Can you add this criterion?

To resume I want to be able to send an email with subject TOTO and GLPI is going to create a ticket with the template TOTO.

Regards,

Hello,
thank you for this new version that fixes a lot of bug, here is a perfect recommendation:

concrete example:
I solve a ticket, I paint an image of the paper press, and I add the ticket to the knowledge base, the knowledge base integrates the image (perfect, correction ok :-))
then I put this knowledge base in the public FAQ,
unfortunately, in the public FAQ, access to images is prohibited.
Is it possible to take this in consideration?
thank you in advance for this work already excellent

Bonjour, je suis à la recherche d'un plugin permettant d'intégrer un mail sur l'application Outlook directement dans un ticket GLPI avec une icône qui demande de le numéro de ticket et hop,

le mail ce place en temps que suivi de ticket.

In GLPI 9.2, there is two versions of mandatory fields.

The old way marked with a red * and the new way where the box is marked with red.

Can you please standardize this.

I prefer the new look.

FIX the profile section.

Hello,
in glpi it misses the reformed part of a machine. This will remove software and hardware inventory but we will keep track of the machine. Is this method in the roadmap?

thank you for your work

It will be a good thing to be able to link contract with requester, in the same way as supplier. Lot of providers/big company are using GLPI in the way requesters are customers, and need to ensure service contract is valid during ticket creation.

It should be possible to integrate contract in the ticket life, for sorting, during creation, with cost calculation and so...