The idea is that a right click on the glpi agent's icon in the windows taskbar allows to create a ticket rapidly without having to open a mail application and write an email or have to login to the web interface and create a new ticket. User just right clicks on the new glpi 10 windows agent and is able to rapidly fill a simple form, that will create a ticket and attach it to the currently logged in windows user and windows computer. In case of glpi managing several sub entities, a static hidden key assigned by the glpi server to the glpi agent, either stored in the glpi agent or a uuid that identifies the agent could be used to determine in which entity the ticket is created. Maybe the agent needs to be downloaded from the glpi server with a name like agent_8qvdfv8qd462fv67sdg1sdf8g4v6sdgv416dfv5.exe where the last characters 8qvdfv8qd462fv67sdg1sdf8g4v6sdgv416dfv5 when decoded will point to a given server and an api key that will be registered in the agent and used lately to authenticate to the server.

Hi,

When we are creating new rules on GPLI, that's applied only on the NEW equipments. So, it can be interesting to add a function. 

Can we just add a checkbox when we are creating the rules like "Apply to all equipments" or "Apply to the new equipments" ?

How to find a computer search by history?

For example, when a router was taken away from the warehouse. Now, among the heap of similar ones, you need to find it. I'll have to go through them one at a time.

I think history searches will be popular.

include a flag on Entities form allowing to disable (deactivate) an entity no longer used, without the need to remove / migrate all the content related to this entity.

Hi,

I manage some assets that sometimes need maintenance, a part repair or something similar. As the data in the infocom table / section is mainly a one-time cost element, I'd like to be able to add costs whenever needed to the item. Just like it is possible for contracts. But on every object.

That would be great!

Thanks

Hello. 

It would be interesting to introduce a easier way to link to any ressource (tickets, changes, problems, computers ...) using tags or shortcodes. 

For example :

- #2105210003 or ti2105210003 => would show a proper text link (with title) to ticket number 2105210003

- ch1234, pb12041 ... comp3456, print7896 ...

I've searched but seemed not able to find anything like this

Thanks for reading
 

That would be great to have the ability to extend 'impersonate' to other technician profiles.

Defining it by Administration > Profiles and choosing what best fits the organization on a daily-basis debugging would be good to make it quicker and more dynamically.

Thanks, guys!

The GLPI could allow adding multiple mail addresses into Supplier form.

Some suppliers can have multiple emails to contact different departments.

When creating a ticket and associating a supplier into it, a drop-down could be shown to select the corresponding mail addresses.

Actually GLPI supports only a mail address by supplier.

Add ability to select "View All" in personal settings (Default entity list).

We can choose "View All" with the entity selector but we can not define this choice as default.

Currently, if we buy 100 PCs from a supplier at once, we would receive one invoice (one set of information).

In GLPI, we add 100 computer assets, then we have to manually type out 100 "Financial Information" tabs all containing the same information.

It would be way more practical, logical, convenient and efficient to create an "invoice record" to hold all the relevant information once, and then be able to link it to all the relevant assets purchased on the given invoice.