User story: making our first steps with the planning, we had all "event types" checked. Thus, we struggled at understanding why the tasks we actually planned were still not shown. To make our tasks appear, we had to untick one of the checkboxes, which is a surprising behavior.

Procedure : Go to Home / Assistance / Planning, and check all boxes in the "events type" panel

Expected results : all events are shown on the calendar.

Actual results : the events we were looking for are hidden, despite their boxes beeing checked.

Suggested enhancement :

- use a single behavior for all items in the event type list (ie, events should be shown when the boxes are checked, and hidden when the boxes are empty)

- remove the "only background events" filter, and replace it with a "background events" filter

norte se ejecutan las reglas, he creado 1 regla que debe asignar a un grupo cuando la categoría tenga una palabra en especifico pero no sirve.

It would be nice to be able to link problems to not only individual items but also device models. That way you can keep track of problems impacting an entire category of items without needing to individually link and unlink all the items.

It would be nice to have a button in the "Follow-ups" and "Solutions" that you place at the end of the text typed in the text field.

A suggestion would be:

1) The technician types the text in the field;

2) Press a button on the screen;

3) At the end of the typed text, the name of the logged in technician is added.

If we could define some more text on the button (besides the name), it would be nice too :)

I managed to upload a file using api rest, but I couldn't find a way to link it to a followup.

I don't know if it is missing, or I miss it in documentation. I tried to register the forum to ask there, but I couldn't (my 2 address are identified as spam); and I didn't receive an answer to my mails asking for help with my account.

Buen día,

Seria bueno que el caso lo pudiera cerrar el solucionador directamente sin que el solicitante actue

Olá, o glpi não consegue encontrar a atualização do sistema Windows 11. Alguns computadores da empresa já atualizaram e continuam fazendo leitura normalmente, porem não houve a inserção do Windows 11 no bloco do mesmo! 

Ajouter dans la gestion des profils la possibilités de définir des droits sur la lecture, mise à jour, création et purge, pour les gabarits de suivis des tickets.

Make follow-up searchable.

At this moment there is no any way to sear a Ticket by text in follow-up

When Ticket is in "Waiting" status, there is no any way to Change status to "Processing" when document is attached by the self service user.
Either There is no way using rules.

Could be enhance the GLPI to do this, although using a rule.

| Bug fix? /no
| New feature? | yes