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+2

Quick tags to create links to any ressources / tickets / changes / ...

Loiseau2nuit 3 года назад 0

Hello. 

It would be interesting to introduce a easier way to link to any ressource (tickets, changes, problems, computers ...) using tags or shortcodes. 


For example :

- #2105210003 or ti2105210003 => would show a proper text link (with title) to ticket number 2105210003

- ch1234, pb12041 ... comp3456, print7896 ...


I've searched but seemed not able to find anything like this

Thanks for reading
 

+2

Extend impersonate function

Arthur Schaefer 4 года назад 0

That would be great to have the ability to extend 'impersonate' to other technician profiles.

Defining it by Administration > Profiles and choosing what best fits the organization on a daily-basis debugging would be good to make it quicker and more dynamically.

Thanks, guys!

+2

Allow add multiple mail to supplier

Eduardo de Oliveira 4 года назад обновлен 4 года назад 0

The GLPI could allow adding multiple mail addresses into Supplier form.

Some suppliers can have multiple emails to contact different departments.

When creating a ticket and associating a supplier into it, a drop-down could be shown to select the corresponding mail addresses.

Actually GLPI supports only a mail address by supplier.

+2

Possibility to choose "View All" (entities) in user settings

Guillaume 4 года назад 0

Add ability to select "View All" in personal settings (Default entity list).

Image 392

We can choose "View All" with the entity selector but we can not define this choice as default.

+2

Overhaul of orders/invoices management

HGL IT 4 года назад 0

Currently, if we buy 100 PCs from a supplier at once, we would receive one invoice (one set of information).

In GLPI, we add 100 computer assets, then we have to manually type out 100 "Financial Information" tabs all containing the same information.

It would be way more practical, logical, convenient and efficient to create an "invoice record" to hold all the relevant information once, and then be able to link it to all the relevant assets purchased on the given invoice.

+2

Ticket Tasks - old value and new value

Felipe Gobbi 4 года назад 0

In the table glpi_logs, when a ticket is created, the fields in the table are filled. When a ticket is updated at the fields "title" or "description", in the table was wrote the text of old value and new value in the respective fields.

It would be wonderful if this same idea can be used for tasks, because when we update a task in the ticket, in the table it's don't saved the old value , only the ID of the task.

+2

itil category display improvement with different entities

François Fauquenoy 4 года назад 0

It would be greatl if it was possible to display the ticket categories independently from the entity.

example :

I have a root entity with Software category and Office, ERP as subcategories

In a child entity, I would like to add another category (ex: VPN) under the category of the root entity Software

and the logical displaying would be independent from entity (just use entities membership to display correctly) as :

Software

  >> Office

  >> ERP

  >> VPN

the VPN category would only be displayed to members of the child entity (and possibly their children entities)

+2

Proposal to enable the possibility to place two devices in the same rack unit

ilGino 4 года назад обновлен 4 года назад 2

Hello all,

I suggest to enable the possiblity to place two devices (items) in the same rack unit.


Example:


PDU #1 is placed in rack unit #1, facing front

PDU #2 is placed in rack unit #1, facing rear


This makes sense for devices which are very short in depth.

Or another example:


PDU #1 is placed in rack unit #1, facing front, only left half of the unit

PDU #2 is placed in rack unit #1, facing front, only right part of the unit


This makes sense for devices which are very small in width, or placed on a tray.

Actually every time I try to add a device facing [rear/front] on the same rack unit already used by a device facing [front/rear] I receive a "Not enough space to place the item" error.


Tested with PDU items and Network items.


I am on a GLPI 9.5.3 fresh installation where everything else is working perfect, so I suppose it is a deliberate feature.

Thank you all in advance

+2

Allow technician followups when ticket solved

tyrone wyatt 4 года назад 0

Can you allow technicians to add follow-ups to tickets when solved without changing the status back to processing.


Requesters follow-ups reopen ticket as per current behavior.

+2

New network types (SFP and/or SFP+)

J. Fernando Lagrange 4 года назад 0

Would it be possible to have SFP and/or SFP+ network types for switches and other network material:

[New copper connectors](https://en.wikipedia.org/wiki/Small_form-factor_pluggable_transceiver) that are replacing RJ45 connectors.

It is in screen AssetsNetwork devices → Select an existing asset, tab Network ports, button Add → dropdown Ethernet port type, image below:

Image 374

Сервис поддержки клиентов работает на платформе UserEcho