GLPI features requests on userecho has been discontinued, please use https://github.com/glpi-project/roadmap/discussions to submit your suggestions
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new section : call
in the history window you can press the call button
you can enter a text with what has been said
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Projects in GLPI more ISO 21500 compliance
Today GLPI it's ISO 20000 and ITIL compliance. I think that this situation i'ts extensible to ISO 21500 in the project component (No a plugin any more)
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Ticket Testing validation
For developers technicians :
the process : user create request ticket, the technician create a task tech analysis and test and we need a validation from the requester to approve the solution, after the validation the developer creates a change linked to the ticket to apply the change.
We would like to add a rule : send an approval to the requester
the process : user create request ticket, the technician create a task tech analysis and test and we need a validation from the requester to approve the solution, after the validation the developer creates a change linked to the ticket to apply the change.
We would like to add a rule : send an approval to the requester
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search from textarea
It would be great to search from a textarea fill by computer name for exemple
Most of admin software (wsus, antivirus, security software) can export computer list to csv.
Just import computer column and search status / location / user / last update from glpi
Most of admin software (wsus, antivirus, security software) can export computer list to csv.
Just import computer column and search status / location / user / last update from glpi
Customer support service by UserEcho
