IM/Chat Feature to Create/Update Tickets

M. Cecil Dietz 7 years ago updated 7 years ago 2
It would be great to have chat functionality within the ticketing system.
Users could initiate a chat session to make a new request or update an existing ticket using an IM/chat feature. When the chat session is finished an option could exist to create a ticket from the conversation or be added as a followup to an existing ticket.
Thanks, I'll have to look into that. I've been looking for a chat plugin for quite some time.