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IM/Chat Feature to Create/Update Tickets

M. Cecil Dietz 9 years ago • updated 9 years ago • 2
It would be great to have chat functionality within the ticketing system.
Users could initiate a chat session to make a new request or update an existing ticket using an IM/chat feature. When the chat session is finished an option could exist to create a ticket from the conversation or be added as a followup to an existing ticket.
Ricardo Alexander Perez Ricard 9 years ago
http://sourceforge.net/projects/glpichat/

Description

This is a plugin build using live helper chat.
https://livehelperchat.com/
M. Cecil Dietz 9 years ago
Thanks, I'll have to look into that. I've been looking for a chat plugin for quite some time.

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