+1
Declined
DO NOT clear fields when a mandatory field is missing
When you try to close a ticket and you missed to fill a mandatory field (eg category), the response field you took time to fill is TOTALLY EMPTY after clicking on save...
Customer support service by UserEcho
Hello,
Do you use the Behaviors plugin ?
Thanks
Yes, we use behaviors plugin.
This is a Behavior plugin bug, please report it to it's maintener