Give possibility to create ticket by email "on behalf of"

By default, when creating a ticket by email the writer and the requester of the ticket are equals to the email sender.

It is a good idea to implement a new feature to give users the possibility to create ticket 'on behalf of':

A user X sends an email 'on behalf of' user Y means the ticket writer will be user X, but the ticket requester will user Y.

To implement this feature, one may use a special pattern in the email body:

##From: LastName, Firstname

This feature is mainly used by service desk people when they often get emails from end-users, so instead of manually creating a ticket (doing copy/paste), then they just forward the email adding a ## in front of the "From: LASTNAME, FIRSTNAME" automatically added by the web client.

We may add the pattern in a new setting so that it can be adapted to local needs.

thank you

regards,

Tomolimo

PS: I may add this to GLPI project as it has already been developed for us.