External reference for a ticket

Walid Nouh 7 years ago updated by tyrone wyatt 7 years ago 2

Ability to store an external reference to a ticket in another ticket system (for example a ticket opened in a bug tracker and pushed into GLPi using the webservice).

Store :

  • URL
  • ID
  • Title


Allows to clearly indicate the phone/ISP/hardware provider's issue/request/ticket reference ID.

That would be awesome. Currently for all our external suppliers reference numbers like Dell, Lenovo, Cisco in tasks in tickets. But I would be happy to settle with task templates for this http://glpi.userecho.com/topic/921252-templates-for-tasks/