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+4

External reference for a ticket

Walid Nouh 9 years ago • updated by tyrone wyatt 9 years ago • 2

Ability to store an external reference to a ticket in another ticket system (for example a ticket opened in a bug tracker and pushed into GLPi using the webservice).


Store :

  • URL
  • ID
  • Title
CDuv 9 years ago

+1

Allows to clearly indicate the phone/ISP/hardware provider's issue/request/ticket reference ID.

tyrone wyatt 9 years ago

That would be awesome. Currently for all our external suppliers reference numbers like Dell, Lenovo, Cisco in tasks in tickets. But I would be happy to settle with task templates for this http://glpi.userecho.com/topic/921252-templates-for-tasks/

Customer support service by UserEcho