External reference for a ticket
Walid Nouh 7 years ago • updated by tyrone wyatt 7 years ago • 2
Ability to store an external reference to a ticket in another ticket system (for example a ticket opened in a bug tracker and pushed into GLPi using the webservice).
Customer support service by UserEcho
Allows to clearly indicate the phone/ISP/hardware provider's issue/request/ticket reference ID.
That would be awesome. Currently for all our external suppliers reference numbers like Dell, Lenovo, Cisco in tasks in tickets. But I would be happy to settle with task templates for this http://glpi.userecho.com/topic/921252-templates-for-tasks/