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Data analysis
Good Morning, It would be nice to have a data dictionary available directly in the application. It would also be interesting to have a simpler way to connect the glpi to the powerbi or similar to make comparisons between calls and working time to buy if slas are being long and if it is a technical hour this is compensating.
Сервис поддержки клиентов работает на платформе UserEcho
this posts are in french, but theres way to connect ths glpi database to powerbi
(didn't test it)
https://forum.glpi-project.org/viewtopic.php?id=222472