Enable a plugin that attach a file of BPMN and then read or see the flow of process
Look on ProcessMaker plugin.https://glpi.userecho.com/en/communities/1/topics/85-add-workflow-engine
Service d'assistance aux clients par UserEcho
Look on ProcessMaker plugin.
https://glpi.userecho.com/en/communities/1/topics/85-add-workflow-engine