- General
-
Ошибки
0
Registration accepted despite the presence of a mandatory field
When creating a ticket via the collector, we do not manage the fact that
the category field is mandatory which is very good because the ticket
is not categorized yet by a technician but when the ticket is completed
by a technician, the ticket can be registered despite the fact that this
field is mandatory. It seems to be a bug, no?
Сервис поддержки клиентов работает на платформе UserEcho
hello,
no it is a parameters in the options but I can't remember where
The setting to change a normal filed to a mandatory field is in "Home / Assistance / Tickets / Ticket Templates" and , when you CREATE a new ticket in GLPI, it works... here, all is ok.
If the ticket comes from the collector he is not required (it's normal, you don't know the category yet), here again all is ok. But when you complete this ticket, you shouldn't be able to register it without complete this field because he is MANDATORY but you can... so for me it's a bug or a setting to adjust but I can't find where to do it.