+13
Completed
Mentions feature
Hi.
We're migrating off Jira, because Jira lacks asset management features. One supergood feature of Jira, even killer feature, are mentions. When you are filling a text form, you can write @UserName (this will be automatically filled in as you type) and when you push save, the user "UserName" will receive an email/Jira notification (whatever preference the user has).
It would be very awesome to have such feature in GLPI - be it tickets, wiki, FAQ. This speeds up communication by very large margin (although it not might look like it at the first sight).
Customer support service by UserEcho
Exists now. Please close.
Seems to exist since 10.0.0 but - how do I close this ?
It looks like I can post replies, but not close.
I believe users cannot close/delete their posts after 2 hours. It will need closed by a GLPI support agent (not me).