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Option to request approval to execute a Ticket

lfardin 3 года назад 0

Sometimes, the user request needs a manager (or managers approval) to be done.

Of course we can use the validation feature to simulate this, but it's not a solution validation yet, because sometimes the manager can refuse and the ticket will be closed.

So, it would be helpful to have a new option to send this approval to a group of managers 

Сервис поддержки клиентов работает на платформе UserEcho