+3

Include the name field from the received emails of non-existent users on GLPI

Demetris Demetriou 9 months ago updated by Random488 2 months ago 2

If it's possible, it'll be helpfull to include the complete email form (Name-Surname<username@email..>) or just the NameSurname part into the received tickets for non-existent GLPI users

Right, any follow up sent by an unregistred user will not show up the email adress/name of the sender

Image 423

Yes, I thought this was a bug https://github.com/glpi-project/glpi/issues/13240

Solution :

in mailcollector.php, line 1210 right after" // Clean mail content" ; add :

if($tkt['_users_id_requester'] == 0)
{
$tkt['content'] = $requester . ':' . '
' . $tkt['content'];
}

If anybody happen to know how to retrieve the email account name data, feel free to share