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Идеи
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add integration with authectincation with google authectication (2FA)
GLPI is very good if you add 2fa google features and more on login page
Сервис поддержки клиентов работает на платформе UserEcho
https://github.com/glpi-project/glpi/pull/13926
2FA with app is nice but needs to be setup by users.
Receiving an email code is also a good alternative and then your users can switch to using the MFA app later no?
A plugin does that already I see https://tic.gal/en/mfa-for-glpi-does-exactly-what-you-think/