Knowledge base article as part of ticket templates

Gonzalo Porcel 8 months ago 0

I am using GLPi templates to set up very specific workflows. Each ticket template has its own knowledge base article.

It would be awesome if I could set up a knowledge base article as a predefined item in a ticket template.

This would save as a lot of work and it would be as simple as being able to set a URL link when you define a template.