Knowledge base article as part of ticket templates
Gonzalo Porcel 8 months ago • 0
I am using GLPi templates to set up very specific workflows. Each ticket template has its own knowledge base article.
It would be awesome if I could set up a knowledge base article as a predefined item in a ticket template.
This would save as a lot of work and it would be as simple as being able to set a URL link when you define a template.
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