+4
Knowledge base article as part of ticket templates
I am using GLPi templates to set up very specific workflows. Each ticket template has its own knowledge base article.
It would be awesome if I could set up a knowledge base article as a predefined item in a ticket template.
This would save as a lot of work and it would be as simple as being able to set a URL link when you define a template.
Servicio de atención al cliente por UserEcho