Play sound alert when a new ticket is created

Perhaps only play the sound when a requester submits a ticket them self and its not yet assigned to a technician. In my environment technicians create tickets on behalf of users 90% of the time and we don't need to hear the sound for those tickets.

I have an idea for a plugin which could play even more advanced sounds like how a emergency service dispatch works.

1. Informing us of a new ticket of high priority and a brief description (title/category) when created. Using a beep tone before the brief description to indicate priority (3 beeps = major, 2 beeps = very high and 1 beep = high).

2. Number of new tickets outstanding which are of medium, low and very low priorities.

This type of approach would speed up ticket assignment to technician.

Unfortunately I don't have any programming skills.

See my plugin: http://plugins.glpi-project.org/#/plugin/browsernotification

Many thanks Edgar...

tarted with the native notification feature:

https://github.com/glpi-project/glpi/pull/2207

This will be present in 9.2 release