+41

automatic ticket transfer rule

klodnitsky 9 лет назад обновлен Philip Adam 5 месяцев назад 1

Here is a good feature

Business rule to transfer tickets between entities. (new action - move to entity...)

http://forum.glpi-project.org/viewtopic.php?id=36021

You mean a rule to automatically transfer? Or a button like your parenthesis suggests?

A button to easily transfer tickets between entities would be awesome. I understand the need to be able to tweak parameters when transfering but I personally always transfer everything by default.

This need comes from the fact that while creating tickets from GLPI we cannot choose the entity. And we have an entity for a department. All our users could create ticket for all entities. So, when a user creates a ticket from GLPI, this ticket goes to the root entity and the ticket must be transfered... with the nearly hidden "add to transfer list" action that requires 5 clicks to finally get to the "it's done now go back to where you were manually by using the home button" so it's pretty tedious.

Сервис поддержки клиентов работает на платформе UserEcho